Booking Confirmations

• Booking confirmations will be sent in writing once a menu is specified and deposit paid.

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Payment & Refund Policy

• Payment must be made in full 7 days prior to the event unless specified otherwise. If payment is not made, we will cancel the event and the deposit will be non-refundable.

• If payment is made in full and the client decided to cancel the event after the required period of notice, The amount paid will be non-refundable and non-exchangeable. *Please see Cancellations/postponements.

 

COVID Policy

• In the event of a lockdown, all confirmed bookings will be assumed cancelled/postponed.

• Sambook & Co Pty Ltd will not be held liable for any event disruptions due to government lockdowns. If a lockdown affects your booking within 7 days of your event, any monies paid will be non-refundable and non-exchangeable.

• Sambook & Co Pty Ltd will do their best to assist a client in postponing a booking if the date is available. We require direct communication when changing the date of your event to ensure availability.

 

Deposits/Paid Funds

• A deposit or full payment must be paid to secure any booking and correspondence of payment forward to hello@sambookco.com.au. If a deposit is not paid, the booking will not be confirmed. This deposit is non-refundable and non-exchangeable.

 

Cancellations/Postponements

• Any event postponement must be discussed and agreed upon with management. This will only occur if the date is available for movement. Any cancellations must be done 7 days prior to the event an email to hello@sambookco.com.au.

• We have the right to refuse or cancel any job with 72 hours notice to a client and will communicate this directly with the client. Any monies paid by the client, not inclusive of the deposit, will be rightfully returned to them. Any deposits taken by Sambook & Co Pty Ltd from our clients are non-refundable and non-exchangeable.

• Sambook & Co Pty Ltd will do their best to assist a client in postponing a booking if the date is available. We require direct communication when changing the date of your event to ensure availability.

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Menu & Food Quantities

• Sambook will abide by the pre-discussed and agreed upon menu between a client and us. Our menu is subject to availability, and we will do our best to ensure you receive what you have ordered. In saying this, if the product is unable to be delivered on the day of your booking, we will substitute this with something equivalent, of the same value.

• All quantities of food will be explicitly detailed and agreed upon prior to an event. Sambook & Co will not take responsibility for lack of food during an event, as this will be agreed upon beforehand.

• All Catering & Food styling quotations start at a minimum of $1500.00 

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Props/Plate ware

• Sambook has a rinse policy of all goods and props provided to the client. All goods must be rinsed and returned to our premises within 48 hours of the event unless alternative agreement has been made prior in written form.

• If Sambook & Co Pty Ltd has agreed to a bump-out OR pack down of event, all items must be washed and placed closest to a dispatch area ready for our arrival. This may include leaving them in a concealed place, outside, to be picked up while client is not home. If any damage occurs to the items while on the client’s property, The client may be liable for damage fees.

• Sambook & Co may charge an additional Fee for prop pick ups, pack downs and the cleaning of items used for display.